Hey,
Contact Serato to help you. They will also reset your trial once the problem is fixed so you can have full 14 days of trial.
Serato’s customer service is really bar none. They are awesome in helping you with any problems to do with Serato.
You can open up a Help Request via the link below:
https://support.serato.com/hc/en-us/requests/new
Hope this aids you in your journey.
Kind regards
