Don’t forget they are french. And English nowhere near their first language, LOL.
But seriously, most of the guys I know at the forums over at Mixvibes are ok. Almost exclusively volunteers like Terry and me here, who spend their time trying to help others. So asking a question on the forum is not exactly the same as asking something like a helpdesk (which, as far as I know, they don’t have). Mixvibes staff do monitor the forums and will jump in if need be.
There is sometimes a bit of a “RTFM” attitude, but it also depends a little on how you ask your questions. I have seen guys coming in, guns blazing, DEMANDING that their problem be solved here and now. If not, then … <fill in the blanks>.
This behavious WILL get you flamed on the Mixvibes forum for sure.
My experience is that if you stay calm and collected and ask a clear question, you will get a decent and usually to-the-point answer.
I have to say I still love using Cross and I’ll take the less than optimal support (still better than some hardware manufacturers for example!) for granted. Work with it, don’t fight it!
😀
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