Help needed,big time.

The thing is: We live in the “everything cheap” age. Since everyone wants everything very cheap, shops cannot pay a premium for clerks who they educate or have an education of any kind. Currently I sometimes feel that the guy working the fries at McDonalds has a better education than some guys in music or electronics stores.

The thing is that through price optimisation pages on the net, you can find out who has what for the cheapest in a matter of seconds. If you order online, then it even gets cheaper.
Now would you go to that store that asks 100 bucks more for a DJ controller or 10 bucks more for a splitter cable, because the clerk can educate you about it?
Very few say yes to this question and prolly about 10% of those who answer with yes actually do it. We replaced shops with excellent customer service and educated and helpful shopkeepers a long time ago, with outlets in shopping malls and now with online shops, where worker bees are enough.

But, you had to count on yourself to show up with the proper cables, didn’t you fail just a little (pre-gig preparation)? In the states it’s not as bad getting cables on the fly, if you look ahead to the area you’re going to be in (pre-gig preparation). We carry a bunch of extra cables and cords. Set your expectations low when you shop for gear and accessory’s (mental preparation). Shows and conventions are were the pros are. Most of the time if it’s a big job or faraway, we set all the equipment up and break it down, then load it up right away, and then travel to the gig (pre-gig preparation). Who needs the ag before you start? Been there done that, now it’s smooth sailing. Learn by OTHERS mistake$, it’s a lot cheeper.

Hey, don’t discount the potential of any gig. You never know what a friend of a friend or relative can do for your future earnings! Kid’s parties are attended by young mommies who have 25th wedding anniversary parents with 50yr wedding anniversary parents. Or they have friends getting married or graduating from collage or………. make the most of every situation.

wait, if you came to me and i worked at a music shop and all you asked for a splitter cables, id probably give you the hassle too. what kind of splitter? duh? maybe he was having fun with you thinking here goes another noob not knowing what exactly what he wanted. so id make you go through loops and bounds so next time you need an rca splitter, usb splitter, xlr splitter, id wait till you educated yourself. but wait! do you need a rca to xlr splitter, xlr to 1/4 inch spitter etc etc. o wait! do you need a xlr male to xlr female, 1/2 to rca omfg it goes on bro. come on. so u found it. good on you. btw what are dj splitter cables anyways? or maybe my 15 years of djing and my 3 nights a week residents ive missed this. Please someone enlighten me or teach me the ways. im sorry if you think im being too hard on you but if you are in a rush, need it on the asap, please know what you are looking for by nomenclature. because if not id have 8 hours to play around to make my day go by faster with my dry humor but also educating my customers to be specific to chose the exact cable you need to choose from the over 1000 different types i have in my inventory. thats all. i love you bro! no disrespect meant. cheers!

The Black Rag, post: 36511, member: 7330 wrote: None taken and to be honest i understand your position on this.Although when i think about it if i came in to a store where someone like you described worked i’d probably make sure that store goes broke.I respect your opinion on this it’s just as valid as anyone elses,but think about it some more.Is the customers job to tell the clerk exactly what he wants right down to the serial number of the box,or is it the clerks job to make sure the customer has a good expirience whilst shopping and has the will to come back and shop again?

Thing is i really don’t think this guy was just having fun.Mainly because,and tell the trueth here,if a customer came in and yeah at first you might be confused by the DJ splitter cable,and by the way i think you’re taking the piss outa this as i’m sure you know what the term DJ spliter cable refers too since Phil him self uses the term on more then one occasion,but after the customer actually explains that he needs a 1/4 male stereo to two 1/4 female mono Y cable,you wouldn’t look at the guy with a blank face and go”Wha?”.That’s part one of the reason i know this guy wasn’t just having fun.Part two is that about 2 months prior to that i bought my Numark Mixtrack in the same shop from that same clerk,and this guy didn’t even know what a midi controller was and he ended up having to call his bosses son,who’s also a DJ,to ask what it was that i was asking about.

wow i see your point on his incompetence. i would really not have fun to the point to make you feel stupid or disrespected but i drill you with many leading questions so i can best fit your needs. i was just on a rant earlier because i have worked that retail side and just personably, it kind of erked me when people came in asking such a broad question. for example, think about the biggest hardware store in your country and the go and ask them for a bolt. or a screw. what would you think? do you know how many types of screws or bolts there are? but i take your point about making the hole customer experience good and all but come on man, give me a little more info than just a dj splitter. maybe its a common thing where your from but a dj splitter to me means like 100 well maybe 10 different things ya dig?. just my 2 pennies 😉

time for a drink