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Anyone have Reloop Jockey 3? Firmware issue

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  • October 3, 2012 at 6:55 am #1012970
    Terry_42
    Keymaster

    http://www.reloop.com/contacts

    Including phone number…
    If it is broken, your dealer should be able to replace the unit at no charge.

    October 3, 2012 at 12:27 pm #1012986
    DirtyDan717
    Member

    Terry_42, post: 29413, member: 1843 wrote: http://www.reloop.com/contacts

    Including phone number…
    If it is broken, your dealer should be able to replace the unit at no charge.

    ……I looked on that stupid site for hours for something like that. Thank you for rescuing me from stupidity.

    October 3, 2012 at 12:49 pm #1012988
    Terry_42
    Keymaster

    No problemo… the contact link is dark grey on black at the bottom of the page, so it is easy to overlook it…

    November 29, 2012 at 12:08 pm #32866
    Ess Jay
    Member

    Tried everything and can’t see a phone number on that page, everytime I go to update the firmware on the UsbUsg updater, I just get “Time out error”…

    Don’t know what I can do to fix that

    November 30, 2012 at 4:32 pm #32950
    DirtyDan717
    Member

    Ess Jay, post: 33022, member: 2540 wrote: Tried everything and can’t see a phone number on that page, everytime I go to update the firmware on the UsbUsg updater, I just get “Time out error”…

    Don’t know what I can do to fix that

    I dumped that thing and went with a Twitch. Couldn’t be happier. Novation’s customer service is absolutely top notch.

    Reloop, idk maybe they’re better overseas but I was getting no response from them. When I did hear from them it was weeks after I returned the Jockey for the Twitch, even then they told to me to bring it to an Authorized Service Center. Nearest one is 4 hours from me. And it was even a bitch getting that place to help me.

    It’s a shame too, the Jockey looked and felt really nice for the 5 minutes it was working for me.

    December 2, 2012 at 2:27 pm #33005
    B-H-Y
    Member

    I’ve had similar experiences to Dan. Had a Digital Jockey for 7 months. Tried contacting Reloop , but never heard back from them. Their customer service is really poor. Even after several emails and then contacting them via Facebook, they took 6 week further weeks to reply. By then, I’d also bought a Novation Twitch. I never use the Digital Jockey now and would never, ever consider buying another Reloop product. Novation’s customer service is the best I’ve come across and can’t praise them highly enough.

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