Hi Carla, great introduction, welcome to the forums.
You picked an awesome course. It’s fuel for the DJ career 😀
I’ll gladly look at your issues with Traktor (in the appropriate forum 😛 ), but already have an inkling that it might be just something simple as having used software that came with the controller you happened to buy, rather than Traktor being the well-considered best answer to the question “what is my (intended) workflow”.
With over 30 years of experience I started on Traktor, struggled for two years and then switched to something else. Couldn’t have been happier about it.