SeratoDJ License problem

I am guessing the voucher is one time only. When your friend activated his voucher I think he should have gotten a SERIAL NUMBER which would have been visible in his Serato account. He then should have given you the serial number, then deactived and uninstalled the software.

You could then make your own account, go to add products, select Serato DJ, enter the serial number and press add.

Then you could download and install Serato and enter your account details. Serato would check against your account, find a valid serial number and off you go.

Sounds like something that only Serato can fix for you.

This is my take on it, but I am relatively fresh to the Serato licensing proces.

err for Serato DJ that is of course (argh the edit button…)

Indeed cancelling his account was a mistake. He would have had to file a license transfer to you with support in order to get the stone rolling.
Now all you can do is wait and check if they can get his serial back to you.

The voucher is always one time only, the thing you need then is as Vintage said the serial number.

Unfortunately this forum software does not have a PM function (yet). We are not giving out our personal mail address in open forum.

Let’s see if the above works, we might not need the faster route, 😀

OK your friend needs to do: Start up Serato DJ on the computer he used to DJ with. Go to the “product options” in setup.
Then login to his active Serato Account within Serato DJ.
Then de-activate all Serato Products including Serato DJ itself.
Close Serato DJ.
Login to the webpage and his profile -> Products.
Click show Serial Numbers and note all serials.

Then you open Serato DJ on your new computer. Log into your Serato Account by pressing “activate Serato DJ” and enter the serial number you got.

If this does not work, then only Serato Support can help you.